Henrio.ng respects your privacy and is committed to protecting the personal information you provide when you visit our website, create an account, make a purchase, request a printing service, contact us, or otherwise interact with our business.
This Privacy Policy explains the personal information we collect, how we use it, when it may be shared, how long we retain it, and the rights available to you.
This policy applies to the website https://henrio.ng/ and the products and services offered through Henrio.ng.
1. Who We Are
Henrio.ng is a Nigerian e-commerce and printing solutions business providing printing consumables, printing equipment, accessories, related products, and professional printing services.
For privacy enquiries, you may contact us using the email address, telephone number, or business address displayed on our website.
2. Information We Collect
Depending on how you interact with Henrio.ng, we may collect information including:
Your name
Email address
Telephone number
Billing address
Delivery or shipping address
Account username and account information
Products purchased or services requested
Order and transaction details
Payment status and payment-related information
Messages and enquiries sent through our website
Product reviews or other information you voluntarily submit
IP address
Browser, device, and technical information
Website activity and cookie information
Information required to process deliveries, refunds, returns, or customer-support requests
We only seek to collect information reasonably necessary for providing our products and services, administering our website, complying with legal obligations, and protecting our customers and business.
3. How We Collect Personal Information
We may collect personal information when you:
Create an account
Place an order
Request a printing service
Complete checkout
Contact our customer-support team
Subscribe to marketing communications
Submit a form
Leave a product review
Browse or interact with our website
Use cookies or similar website technologies
Some technical information may be collected automatically when you access the website.
4. How We Use Your Information
Henrio.ng may use personal information to:
Process and fulfil orders
Deliver products to customers
Provide printing and related services
Create and manage customer accounts
Process payments and confirm transactions
Communicate regarding orders, enquiries, deliveries, refunds, or returns
Provide customer support
Prevent fraud, abuse, and unauthorised activity
Maintain the security and functionality of our website
Improve our website, products, and customer experience
Maintain business and transaction records
Comply with applicable legal, tax, accounting, regulatory, and administrative obligations
Send marketing communications where you have consented or where otherwise permitted by applicable law
Where required, our processing of personal information will be based on an appropriate lawful basis, including consent, performance of a contract, compliance with a legal obligation, or legitimate interests permitted by applicable law.
5. Orders and Account Information
When you purchase from Henrio.ng, we may collect information necessary to process your order, including your name, contact information, billing information, delivery address, products ordered, and transaction details.
If you create an account, we may retain information necessary to administer your account and provide services requested through the website.
You are responsible for maintaining the confidentiality of your account credentials and should notify us if you believe your account has been accessed without authorisation.
6. Payments
Payments made through Henrio.ng may be processed using third-party payment service providers.
Depending on the payment method selected, payment providers may process information required to authorise and complete the transaction. Their handling of personal information may also be governed by their own privacy policies and legal obligations.
Henrio.ng uses transaction information received from payment providers to confirm payments, process orders, maintain financial records, prevent fraud, and resolve payment-related enquiries.
7. Delivery and Logistics
Where an order requires delivery, we may share information necessary for fulfilment with delivery companies, logistics providers, dispatch riders, or other service providers involved in delivering your order.
This information may include your name, telephone number, delivery address, and relevant order or delivery instructions.
We share only information reasonably necessary for the delivery or fulfilment of your order.
8. Cookies and Similar Technologies
Henrio.ng may use cookies and similar technologies to operate the website, remember preferences, maintain shopping-cart functionality, support account sessions, improve website performance, understand website usage, support security, and provide relevant advertising or marketing where applicable.
Some cookies may be essential for the operation of the website, while others may be used for analytics, preferences, or marketing.
Where consent is legally required, you may be given options to accept, reject, or manage non-essential cookies.
You may also manage cookies through your browser settings. Disabling certain essential cookies may affect some website functions.
9. Analytics and Advertising
Henrio.ng may use analytics, advertising, or measurement technologies to understand how visitors interact with the website, measure advertising performance, improve website usability, and understand customer interests.
Where these technologies involve third-party providers, those providers may process technical or usage information according to their applicable privacy terms.
Where legally required, non-essential analytics or advertising technologies will be subject to appropriate consent controls.
10. Who We May Share Information With
We do not disclose personal information indiscriminately.
Where necessary, information may be shared with service providers such as:
Payment processors
Banks and financial-service providers
Delivery and logistics companies
Website-hosting and infrastructure providers
Email and communication providers
Website-security providers
Analytics and advertising providers
Professional advisers
Government, regulatory, or law-enforcement authorities where disclosure is required by law
Service providers are expected to process personal information only for legitimate purposes connected with the services they provide.
11. How Long We Keep Personal Information
Henrio.ng retains personal information only for as long as reasonably necessary for the purpose for which it was collected and for any additional period required by applicable legal, accounting, tax, fraud-prevention, dispute-resolution, or regulatory obligations.
Order and transaction information may be retained where necessary to maintain appropriate business and financial records.
Account information may be retained while an account remains active and for an appropriate period thereafter where required for legitimate business or legal purposes.
Information that is no longer reasonably required will be deleted, anonymised, or otherwise disposed of in accordance with applicable requirements.
12. How We Protect Personal Information
Henrio.ng takes reasonable technical and organisational measures designed to protect personal information against unauthorised access, disclosure, alteration, loss, misuse, destruction, or other unlawful processing.
However, no internet-based system can be guaranteed to be completely secure. Customers should also take reasonable precautions, including protecting account passwords and avoiding sharing account credentials with unauthorised persons.
13. Your Privacy Rights
Subject to applicable law and any lawful limitations, you may have the right to:
Request information about personal data we process about you
Request access to your personal information
Request correction of inaccurate or incomplete information
Request deletion of personal information where applicable
Request restriction of certain processing
Object to certain processing
Withdraw consent where processing is based on consent
Request data portability where applicable
Object to direct marketing
Lodge a complaint with the Nigeria Data Protection Commission or another competent authority
To exercise a privacy right, contact Henrio.ng using the contact information published on our website.
We may need to verify your identity before processing certain requests in order to protect your information from unauthorised access.
14. Marketing Communications
Where you have subscribed to promotional messages or where marketing is otherwise permitted by applicable law, Henrio.ng may communicate information about products, services, promotions, or offers.
You may withdraw your consent or opt out of promotional communications using the unsubscribe method provided or by contacting us.
Transactional communications relating to orders, payments, deliveries, account security, or customer service may still be sent where necessary.
15. International Processing
Some technology, hosting, payment, analytics, email, or other service providers used by Henrio.ng may operate infrastructure outside Nigeria.
Where personal information is transferred or processed internationally, Henrio.ng will take reasonable steps to ensure that such processing is carried out in accordance with applicable data-protection requirements.
16. Third-Party Websites
Our website may contain links to websites, services, or platforms operated by third parties.
Henrio.ng is not responsible for the privacy practices of third-party websites. Customers should review the privacy policies of external websites before providing personal information to them.
17. Children’s Privacy
Henrio.ng does not intentionally seek to collect children’s personal information in circumstances prohibited by applicable law.
Where personal information relating to a child must be processed, we will seek to comply with applicable requirements concerning lawful authorisation, parental or guardian involvement where required, and appropriate safeguards.
18. Changes to This Privacy Policy
We may update this Privacy Policy when our business practices, website functionality, service providers, or legal obligations change.
The latest version will be published on this page with an updated effective or revision date.
We encourage customers to review this page periodically.
19. Complaints
If you believe your personal information has been handled improperly, please contact Henrio.ng first so that we can review and address your concern.
You also have the right, where applicable, to lodge a complaint with the Nigeria Data Protection Commission (NDPC).
20. Contact Us
For questions, requests, or complaints concerning this Privacy Policy or the processing of your personal information, please contact:
Henrio.ng
Website: https://henrio.ng/
Email: henryosai9@gmail.com
Address: Suite 15, Elegance complex 4, 697, Lagos Abeokuta Expressway, Opposite Zenith Bank, Lagos
Phone : 08080555888