FREQUENTLY ASKED QUESTIONS
Yes. You will receive the same product shown in the product images, subject to the selected colour, size, model, or variation. Please note that slight differences in colour may occur due to lighting, photography, or screen display settings. Where a product design or packaging is updated by the manufacturer, the latest available version may be supplied without affecting the product's function or quality.
Once your order has been successfully completed, your electronic receipt will be sent to the email address or WhatsApp contact number provided when placing your order.
You can keep the receipt on your phone or computer for your records. If you do not receive your receipt, please contact our customer service team with your order details, and we will be happy to assist you.
Please ensure that your email address and WhatsApp number are correct when placing your order so that we can deliver your receipt without delay.
At Henrio, we are committed to supplying quality products that meet our customers' expectations. We carefully select and inspect our products to ensure that they are in good condition before delivery.
In the unlikely event that an item needs to be returned due to an unforeseen circumstance, please contact our customer service team first for assistance and confirmation.
Once the return has been approved, the item can be brought to our physical office at:
679, Abeokuta Expressway, Ijaiye, Lagos, Nigeria.
Please ensure that the product is returned in its original condition and, where applicable, with its original packaging and accessories. Our team will inspect the item and advise you on the appropriate resolution.
Note: Returns are subject to our return policy and applicable terms and conditions.
At Henrio Online Store, we work hard to maintain adequate stock levels and ensure that our products are available when our customers need them. We aim to re-stock our products before they become completely out of stock, whenever possible.
For this reason, you may rarely see our products marked as “Out of Stock.” However, in the event that an item becomes temporarily unavailable due to unexpected demand or supply delays, we will endeavour to re-stock it as quickly as possible.
If a product you are interested in is unavailable, please contact us via WhatsApp, phone or email to confirm its availability and expected re-stocking time. Our team will be happy to assist you.
At Henrio Online Store, we offer convenient delivery services to ensure your order gets to you safely and on time.
We deliver orders to customers across Lagos and other locations within Nigeria, depending on the product and delivery destination. Delivery options and charges may vary based on your location, order size and the type of products purchased.
Once your order is confirmed, our team will contact you to arrange the most suitable delivery option and provide any relevant delivery information.
For orders outside Lagos or for special delivery arrangements, please contact us directly before placing your order so we can confirm the available delivery options and applicable charges.
Your order, delivered conveniently to your preferred location provided it falls within our delivery geographical area